This Is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn

Book Title: This Is Service Design Doing: Applying Service Design Thinking in the Real World

Publisher: O'Reilly Media

ISBN: 1491927186

Author: Marc Stickdorn

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Marc Stickdorn with This Is Service Design Doing: Applying Service Design Thinking in the Real World

  • This is Service Design Thinking: Basics, Tools, Cases
  • Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
  • The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
  • Solving Product Design Exercises: Questions & Answers
  • Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation
  • Service Design: From Insight to Implementation
  • Design Thinking for the Greater Good: Innovation in the Social Sector (Columbia Business School Publishing)
  • 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
  • Service Design for Business: A Practical Guide to Optimizing the Customer Experience
  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)